Delivering the goods

Please note that all deliveries are subject to payment authorisation and Wood Burning Stoves' Terms and Conditions.

FREE Standard Delivery on orders over £150

Standard 3 – 5 working day delivery is free to any United Kingdom or Republic of Ireland address for goods that we hold in stock and for orders which are over £150 (including VAT). Offshore deliveries, for example to the Isle of Man or Scottish Islands, may be subject to a small additional charge (at cost) and could take longer than the usual 3 – 5 day service – please ask for details by clicking here. Goods are normally delivered in the morning, but our courier's terms and conditions stipulate that they are entitled to deliver the goods up until 5.30pm. However, adverse weather or traffic conditions, and busy periods at Christmas, could all affect this. We recommend that you telephone our office on the morning of the proposed delivery so that we can provide you with a more accurate ETA. Please note that a re-delivery charge will be applied if the courier has attempted to deliver the goods on the agreed day and no-one has been available to accept delivery.

Orders under £150

There will be a nominal charge of £5.00 (inc VAT), unless otherwise indicated, for orders costing less than £150.

FREE Specified Delivery Day 

After you place your order we will contact you by telephone so that we can agree a mutually convenient delivery day, subject to our standard 3 – 5 delivery restrictions. Goods are normally delivered in the morning, but our courier's terms and conditions stipulate that they are entitled to deliver the goods up to 5.30pm. However, adverse weather or traffic conditions, and busy periods at Christmas, could all affect this. We recommend that you telephone our office on the morning of the proposed delivery so that we can provide you with a more accurate ETA. Please note that a re-delivery charge will be applied if the courier has attempted to deliver the goods on the agreed day and no-one has been available to accept delivery.

Next Day Delivery 

Next working day delivery is available upon request (subject to any courier restrictions eg Scottish Highlands) for a small additional charge for orders and payments received by 10.30am Monday to Friday – please ask for details by clicking here. Goods are normally delivered in the morning, but our courier's terms and conditions stipulate that they are entitled to deliver the goods up until 5.30pm. However, adverse weather or traffic conditions, and busy periods at Christmas, could all affect this. We recommend that you telephone our office on the morning of the proposed delivery so that we can provide you with a more accurate ETA. Please note that a re-delivery charge will be applied if the courier has attempted to deliver the goods on the agreed day and no-one has been available to accept delivery.

Saturday Delivery

In an effort to keep the price you pay for your stove to a minimum we will not normally deliver on a Saturday. However, a Saturday delivery can be requested (subject to any courier restrictions) for a small additional charge – please ask for details by clicking here. Goods are normally delivered in the morning, but our courier's terms and conditions stipulate that they are entitled to deliver the goods up until 5.30pm. However, adverse weather or traffic conditions, and busy periods at Christmas, could all affect this. We recommend that you telephone our office on the morning of the proposed delivery so that we can provide you with a more accurate ETA. Please note that a re-delivery charge will be applied if the courier has attempted to deliver the goods on the agreed day and no-one has been available to accept delivery.

Items out of stock 

You will be advised within 24 hours of the next working day of Wood Burning Stoves receiving your order if the goods that you have ordered are out of stock. Your order will not be processed by us until you have confirmed that you are prepared to wait until the good are in stock or have agreed to accept a quicker alternative which we may suggest to you.

Delivery Access for Palletised Goods 

The delivery vehicle will normally be a large truck (typically 10.5 tonne). The courier will only deliver Goods where they can comply with current Health and Safety regulations, the courier's insurance requirements and the courier's terms and conditions of carriage. Please inform us of any potential difficulties such as narrow lanes, long, steep or awkward driveways, gravel paths and stairways, so that we can make alternative arrangements. A re-delivery charge may be applied if the courier has attempted to deliver the goods and has been unsuccessful because we have not been told about such potential problems.

The courier is only required to deliver the goods to the edge of the delivery address, but most will be happy to use their pallet truck to move them along a short driveway into a garage (subject to the restrictions above). In the case of heavy stoves please ensure that additional strong help is available should the driver need assistance.

Signing for Palletised Goods Delivery 

For palletised goods, all deliveries need to be signed for by a responsible person as 'Received in Good Condition'. Under normal circumstances the driver will wait for up to 15 minutes (this may not always be possible eg where their vehicle is blocking the road) while you unpack and carefully examine the goods before you sign for them. Should the goods unfortunately be damaged then please mark this clearly, with a brief description of the damage, on the courier's delivery note. You should also call us while the driver is waiting so that we can advise you to either accept or reject the goods. Stove glass can sometimes get broken and therefore we will usually send a next day replacement piece of glass, where this can be easily replaced, rather than stipulate that the courier takes the stove back. However, where you suspect that the casting or bodywork has been damaged we would generally ask the driver to return the goods to us. In the unlikely event that the driver is not prepared to wait, and only if the outer packaging appears to be in good conditions, sign that the goods have been 'received but not checked' due to the driver being unable to wait.

Delivery of smaller non-palletised goods

Where a courier company has attempted to deliver your goods and you have been unavailable to receive them, they will usually post a note through your door explaining where they may have safely left them (eg with a neighbour) or how you can re-arrange the delivery with them. Higher value small goods will invariably require a 'received' signature so they will usually be returned to the depot for a re-delivery.